About this login page
This page provides a simple, secure interface for signing into HTX services. Enter your username or email and password, then complete any additional verification required by your account. HTX supports modern security measures including two-factor authentication (2FA), device recognition, and session timeout policies. The instructions and guidance below are intended for both new and returning users so you can get connected quickly and safely.
Step-by-step sign-in instructions
1. In the "Username or email" field enter the address or handle associated with your HTX account. 2. Type your password into the "Password" field. Passwords are case-sensitive, so make sure Caps Lock is off unless your password specifically uses uppercase characters. 3. If your account requires two-factor authentication, you will be prompted to enter a one-time code after hitting Sign In — this code may come from an authenticator app, an SMS message, or a hardware key, depending on the method you selected when setting up 2FA. 4. If you are using a personal device and you trust it, you may choose the "Remember this device" option to reduce repeated verifications; for public or shared machines do not enable this feature. 5. Click "Sign In" to continue. If the credentials are correct and any second-factor checks pass, you will be redirected to your HTX dashboard or the resource you requested.
Password and account security tips
Use a long, unique password for your HTX account — aim for a passphrase of at least 12 characters using mixed character types or a sequence of unrelated words. Avoid reusing passwords across multiple services. Consider a reputable password manager to generate and store complex credentials. Enable two-factor authentication for an added layer of protection; authenticator apps (TOTP) or hardware security keys are recommended over SMS where possible. Review your account’s active sessions list occasionally and sign out of any devices you no longer use. If you suspect unauthorized access, change your password immediately and revoke sessions before contacting support.
Troubleshooting common problems
If you cannot sign in, first ensure your username and password are entered correctly. Try resetting your password using the "Forgot password" flow, which verifies identity via your recovery email or SMS. If 2FA codes are not accepted, confirm the device time is accurate when using an authenticator app, or use a backup code you saved when setting up 2FA. If your account appears locked after multiple failed attempts, wait the specified lockout period or follow the unlock instructions sent to your recovery contact. For persistent issues or if your recovery methods are inaccessible, contact HTX support and be prepared to verify identity with account details.
Accessibility, privacy, and best practices
This login form is designed for accessibility: form labels are provided, keyboard navigation is supported, and screen readers will announce form sections and errors. If you require further accommodations, HTX support can help. HTX stores minimal session data necessary to authenticate and secure access; sensitive data such as plain-text passwords are never stored. Sessions expire after inactivity to reduce exposure if you forget to sign out. When using public Wi-Fi, prefer a trusted VPN and avoid entering credentials on shared devices.
When to contact support
Contact support if you lose access to your recovery email or phone, if you observe unusual account activity, or if you need help restoring access after an account lock. Provide as much detail as possible (but never share your password or 2FA codes) — include the approximate time of the issue, the device and browser you used, and any error messages you received. Support will guide you through secure verification steps to restore access.